How do I manage my event registrations?
To open registrations click on the registrations on the event dashboard.
To create a new registration, you just need to click on the 'New Registration' button displayed at the top right of this area. Once selected, you will be taken directly to the registration form for your event.
The registration form will appear very similar to that of which an attendee would see, with two possible exceptions - there may be some 'back office' fields available to you as an Admin Event User that can be completed on the registration form (these are not visible to an attendee when registering) and also you have the ability to choose to send an email to the new attendee to confirm that they have been registered successfully (once the form has been successfully completed).
To create multiple registrations, you can enter the 'Import Registrations' area (by clicking on the option adjacent to the 'New Registration' button) and upload a CSV containing registration information for multiple new attendees. For a more detailed guide on how to build and upload a registrations CSV, please click here to find out more!
You can view, edit, resend or cancel a registration using the tools on the left side of the registrations page.
View
This will take you to directly view the attendee's registration form - from here you can view their submitted information, amend their registration if required, and also view any recent changes made to the form by the attendee (by selecting the 'Registration History' option). The latter 2 options are available on the column displayed on the left-hand side, as well as the ability to return to the 'Registrations' area of your event (by clicking the 'Back To All Registrations' option).
Edit
This will again take you directly to the attendee's registration form, but specifically to edit as opposed to just viewing the form. Here you can make amendments as required, and also enter any supplementary information into back office fields that are only visible to the Admin Event Users viewing the form. Once again, you can view any recent changes made to the form by the attendee (by selecting the 'Registration History' option) as well as return to the 'Registrations' area of your event (by clicking the 'Back To All Registrations' option).
Cancel
As an administrator, you may need to cancel a registration in your event at some point. This can easily be done by entering the 'Registrations' area of your event and selecting the 'Cancel' button displayed adjacent to the attendee you wish to cancel. When a registration is canceled, all of the attendee's registration details are retained, but this information will not be displayed in reports (unless specifically selected when creating a report). Also, any rooming night information displayed on your Event Dashboard will be updated (if affected by the attendee's cancellation).
Can I resend a confirmation email to an attendee?
Once either you have registered an attendee or an attendee registers themselves via the event microsite, you will have the ability to resend the attendee their confirmation email. This is a handy tool when an attendee claims they haven't received their email or they have deleted it by accident.
To resend a confirmation email to a registered attendee, enter the 'Registrations' area of the Event Dashboard. Next to each registered attendee listed, you can find the 'Resend' button displayed - just click on this and the attendee will receive a new confirmation email straight to their inbox!